Hello,
I am facing an issue with App Store Review Guideline 4.3(a) - Design - Spam. My app was rejected because it was found to be similar to another app previously uploaded on a different Apple Developer account. However, I have lost access to my old developer account and cannot remove or modify the previous submission.
Currently, I am unable to:
Log in to the old Apple Developer account
Remove or update the app that is causing the conflict
My new app is intended for internal testing only and is not yet published on the App Store. I have made efforts to modify the app, but the system still detects similarities with the old app. I would like to ask for advice or assistance on how to proceed in this situation, as I no longer have control over the previous account.
Has anyone experienced a similar situation, and is there any way Apple can help resolve this?
Thank you very much for your support.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review