Dear Apple App Review Team,
We would like to formally raise our concern regarding the prolonged delay in the review process of our game, Earth Arcade M: Torong Wanted (App Store Connect ID: [6744902975]). The delay has resulted in several critical issues that are impacting both our users and our business:
Due to the delay, a test build was unintentionally made accessible to pre-registered users, as the final release version remains unreviewed.
The official version has now been waiting in the review queue for over 10 days without progress.
This situation is creating a significant disparity in gameplay experience between Android and iOS users, leaving us with a deep sense of regret towards our iOS player base.
As iOS users lose interest due to the absence of a proper launch, our marketing efforts are losing momentum, and the business impact on our company is growing.
We kindly urge you to expedite the review and approval process of our app as soon as possible. A timely release is critical not only for user experience but also for ensuring fairness across platforms.
Thank you for your attention and understanding.
Sincerely,Minipact Games