Hello all,
I’m hoping someone here has gone through the process of integrating an ERP system with the Apple GSX API and can offer some guidance.
We’re currently working with an AASP who asked us to integrate our ERP with the Apple GSX API. It’s the first time for both of us, and we’re a bit stuck on how to properly get started.
The AASP contacted their regional manager, who confirmed that an NDA and an Apple Developer Account would be necessary. However, he hasn’t handled this type of integration before and is still seeking internal guidance.
That was a few months ago, and due to his workload, the AASP hasn’t heard back from him yet.
Meanwhile, we’ve already enrolled in the Apple Developer Program and opened a support case, but we’ve been redirected to the forums since our case goes beyond standard support.
So now we’re trying to understand:
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What steps need to be completed by the AASP?
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What are the steps we, as the ERP provider, need to take in order to receive API access?
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Are there any specific documents, applications, or technical requirements we should prepare in advance?
We’d really appreciate any guidance or insight from others who have gone through this process — or even partial answers to help us move forward.
Thanks in advance for your time!
For those reading along at home:
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GSX is a system used by Apple Support.
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AASP means Apple Authorized Service Provider.
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My best guess is that ERP means enterprise resource planning.
we’ve been redirected to the forums since our case goes beyond standard support.
Lemme clarify that. DTS’s role here at Apple is to primarily to support the APIs in Apple’s various platform SDKs. We also support Apple developer tools and some developer-focused services. We don’t support GSX. Honestly, until I read this thread I wasn’t aware that there ever was a GSX API (-:
Given that, it’s unlikely that anyone from DTS will be able to help you out. It’s possible that someone else from Apple, or another third-party developer might step in. If not, my only suggestion is that you continue escalating this via your original path.
Share and Enjoy
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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"
