Hi all, Our app has been rejected several times without any clear explanation of what we need to do. The latest rejection reason is as follows: Guidelines 3.1.1 - In-App Purchase and 3.1.3(c) - Enterprise Services We noticed in our review that your app offers enterprise services that are sold directly to organizations or groups of employees or students. However, these same services are also available to be sold to single users, consumers, or for family use without using in-app purchase. When an organization or group buys access to your app's enterprise services, you don't need to use in-app purchase. But when providing access to an individual user, consumer, or for family use, you should use in-app purchase. To which we responded with: We would also like to clarify our app and business model: 1) Our app is a free app intended for companies, organizations, and business owners. Individual users can sign up for our app, but with some restrictions. We designed it this way so that users can try our app before registering their company or business. 2) In the previous app version, we enabled users to subscribe and unlock more features within our app using our own mechanism. Hence, the review referred to Guidelines 3.1.1. In this version, we have removed the feature so that users cannot purchase any subscriptions. Since users cannot purchase anything from our app, we believe Guidelines 3.1.1 should no longer apply for the app review. But our app is still not approved. Instead, they replied with: We are not able to provide feedback on app concepts or features, but we recommend evaluating your suggestions against the App Review Guidelines, as well as the Apple Developer Program License Agreement, and the Human Interface Guidelines. Can anyone enlighten us why does the reviewer still referring to Guidelines 3.1.1 when there isn't anything that user can purchase from our app? And what do they actually want us to do?

I have an app which is in the app store since 2022. It is an app with combined features of note taking, todo list and calendar. My most recent app update is rejected with the following message. Guideline 4.3(a) - Design - Spam We noticed your app shares a similar binary, metadata, and/or concept as apps submitted to the App Store by other developers, with only minor differences. Submitting similar or repackaged apps is a form of spam that creates clutter and makes it difficult for users to discover new apps. Next Steps Since we do not accept spam apps on the App Store, we encourage you to review your app concept and submit a unique app with distinct content and functionality. Resources Some factors that contribute to a spam rejection may include: Submitting an app with the same source code or assets as other apps already submitted to the App Store Creating and submitting multiple similar apps using a repackaged app template Purchasing an app template with problematic code from a third party Submitting several similar apps across multiple accounts Learn more about our requirements to prevent spam in App Review Guideline 4.3(a). Support Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module. Consult with fellow developers and Apple engineers on the Apple Developer Forums. Help improve the review process or identify a need for clarity in our policies by suggesting guideline changes. I reply the reviewer with the following message. Hi, I am writing to appeal the rejection of my app, XXX. I would like to emphasize the unique aspects of XXX that distinguish it from other apps in the market: Integrated Functionality: Unlike most apps that are standalone note-taking, to-do, or calendar apps, XXX uniquely combines all three functions into a single app. Extensive Calendar Features: XXX includes a comprehensive calendar feature covering holidays in 250 countries and 3,680 states and provinces, a rare and valuable feature. Chinese Lunar Calendar: Our app includes a Chinese Lunar Calendar, which is highly appreciated in the Taiwanese market, adding a culturally specific feature not commonly found in other apps. Organizational Tools: XXX allows unlimited tabs and colors for organizing notes, surpassing many competitors who offer limited color options. Flexible Viewing and Sorting Modes: Users can choose from four viewing modes (Grid, Compact Grid, List, Compact List) and five sorting modes (Modified Time, Created Time, Alphabet, Color, Check, Reminder), enhancing the user experience by providing flexibility and customization. No Character Limit: Our design supports notes of any length without character limitations, unlike many apps that impose restrictions. Organized To-Do Lists: Completed to-do items are automatically moved to the bottom, keeping the list clean and organized, a feature that sets us apart from other apps. Rich Attachments: XXX supports unlimited picture attachments, drawing attachments, and voice recordings for notes, offering more versatility than many other apps. Advanced Security: XXX offers 3 different kinds of password lock mechanisms to protect note privacy, ensuring users have multiple options for securing their information. Powerful Reminders: Our app includes highly customizable reminders that can repeat daily, weekly, monthly, or yearly, making it easy for users to stay on top of their tasks and appointments. Due to the character limits of this form, I cannot list all the unique features of XXX. Please refer to our product description for a comprehensive overview. We are proud of our 5k user reviews with an average rating of 4.8, reflecting user satisfaction with XXX's unique features. Here's are some of the recent reviews. (United states only. Please kindly contact me to obtain full list of the reviews) by ??? – Jun 14, 2024 omg i cannot explain how much i love XXX like unlike the boring notes app this one is actually fun to use and rlly easy and i rlly like the fonts, color, to do list, calandar that can remind you like every day, week, month, and year like omg?!?!? i love XXX and this app is going in like my "I 💖U" folder like tysm for making XXX idk what i would do without it like omg tysm i cant explain in words how much i love it💖💖💖💖💖💖💖💖💖💖💖💖💖💖 by ??? – May 12, 2024 I love it sooo much I give it a 5 because there is a password so no one can look by ??? – Apr 30, 2024 Perfect app. All in one by ??? – Mar 26, 2024 I just downloaded this app a few days ago and I love it!! 😃 Up til recently I ALWAYS used paper sticky notes that I would have on my desk - and the reason why is because I could see everything all at once at all times; it’s very convenient - but it also produces clutter and anxiety because every subject is all in one place. XXX fixed that!! 😀 With tabs and the list or grid view mode, I can have more organization of subjects and still see almost everything all at once! I love it! 🤩 suggestion I would really love to have more format options for the text! 🙂 Like a button to indent, and be able to have sub notes with points, dashes, or numbers. It makes everything look more tidy and neat. Thank you for this wonderful app! 😆 I am available at 123-456-789 to discuss further and provide additional detail. Thank you. Till to date, I haven't received reply from the reviewer. May I know, what are some other actionable items I can do, so that I can get through "Guideline 4.3(a) - Design - Spam" app update rejection? Thank you so much!

I created a new Custom Product Page with a Deep Link, according to the WWDC '24 session "What's new in App Store Connect", and everything has been approved, but the Deep Link does not appear to be working. Is this feature fully operational yet? When the app is installed via this product page, the user should be directed to a specific page in the app, however this does not happen. It does work properly when installing directly via the Deep Link This is the link to the product page: https://apps.apple.com/app/bills-to-budget/id1636872963?ppid=ff079a93-be32-43fe-a88e-ad97a68ff725

I already have an iOS app accepted on the App Store, and now I want to add a macOS platform version. I created a new Xcode project and used the same bundle ID as my iOS app. When I tried to upload the macOS bundle, I encountered the following error: Invalid Provisioning Profile. The provisioning profile included in the bundle ABC.123456 [ABC.123456.pkg/Payload/ABC.app] is invalid. [Invalid 'com.apple.application-identifier' entitlement value.] For more information, visit the macOS Developer Portal. (ID: xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxxx) I found that this problem occurs when the "Team ID" and "App ID Prefix" are different. How can I make them match?

Hello everyone! By the guidelines we have to use IAP because actual service happens in the application itself: it is an app for scheduling actions. The business problem is that IAP does not allow the refund functionality which is important in-app in case the actual scheduled action will not happen. Is there a way to use Stripe still exactly cos we need to implement refunds in the app?

I'm fetching Apple Store Connect data from the API (in particular, fetching the App Store Purchases report) and trying to replicate the dashboards that we can see under Analytics > Metrics. The thresholding that Apple applies ("Omits values with data from fewer than 5 users or 5 unique devices") means that a lot of data is lost. Is there a way of specifying the dimensions of the report? If we had less dimensions, the threshold would affect to less rows of data, and we would be able to analyze more data. It's strange that from the website of App Store Analytics we can get the data, but through the automated reports we cannot or a lot of data is lost due to not being able to set the report dimensions.

Our app has a parent account that can view their child's account activity for the free version but we have in-app subscriptions and trying to figure out how the parent can choose to purchase or pay for their child's in-app subscription from their apple Id account. Gifting? Family Sharing? Redeem Code? All keep showing up in my research but I am struggling with how to best execute this? Any advie or insight is helpful!!

I'm trying to archive VisionOS App, and push it to store. I've tried to look for AppStore for the name. And I made sure name isn't taken. I've tried so far 5 names that doesn't appear in the Appstore. Everytime I change name, I also like to keep the bundle name same. So it is taking time. Is there any way quick way to find out what's the non-taken name? Again, going to AppStore and make sure App name isn't taken doesn't solve my problem. Error that I'm getting is below. Error that I'm getting is App Record Creation Error" UserInfo={NSLocalizedDescription=App Record Creation Error, NSLocalizedRecoverySuggestion=App Record Creation failed due to request containing an attribute already in use. The App Name you entered is already being used. If you have trademark rights to this name and would like it released for your use, submit a claim.

I've had several internal users note that the Summary Sales report API has started to have updates to historical reports. As an example - a subscription quantity might be 1 when the API is queried for 1/15/24, but then if the API is queried and reconciled against itself it might be quantity of 3 when pulled 3/15/24. This only started after 1/1/24, so I am wondering if there was a change to the report logic, or a new policy that Apple has started to allow that is making backdated changes to the summary sales report. This is causing a lot of potential missed revenue and manual effort for our accounting teams. Is there any guidance that Apple team or others can provide on this topic?

Recently, our app was rejected by App Store, reason is : "The app still uses public APIs in an unapproved manner, which does not comply with guideline 2.5.1. Specifically, your app is using NEVPNManager APIs without using VPN APIs. Since there is no accurate way of predicting how an API may be modified and what effects those modifications may have, unapproved uses of public APIs in apps is not allowed." Our app uses VPN to connect our company-internal network only. so what should we do next? i need update some options with Xcode or apply for some kinds of permission

Hi, I submitted my information on the first of 1 May for the European Digital Markets Act, but it has been stuck in Review since then. Is that normal?

My app is currently in review (review completed). I'm using the Get Transaction info API with a sandbox purchase transaction ID. "x": "Invalid response: Client error: GET https://api.storekit-sandbox.itunes.apple.com/inApps/v1/transactions/2000000632750685 resulted in a 401 Unauthorized response", However, when using the production url "Invalid response: Client error: GET https://api.storekit.itunes.apple.com/inApps/v1/transactions/2000000632750685 resulted in a 404 Not Found response:\n{"errorCode":4040010,"errorMessage":"Transaction id not found."}\n", Should I generate my JWT differently for sandbox vs production? If not, what else could cause this issue? Is there any missing congigration?

Hi, I submitted my information on the first of 1 May for the European Digital Markets Act, but it has been stuck in Review since then. Is that normal?

I also still getting the same error from sandbox "x": "Invalid response: Client error: GET https://api.storekit-sandbox.itunes.apple.com/inApps/v1/transactions/2000000632845273 resulted in a 401 Unauthorized response", while for production url "x": "Invalid response: Client error: GET https://api.storekit.itunes.apple.com/inApps/v1/transactions/2000000632845273 resulted in a 404 Not Found response:\n{"errorCode":4040010,"errorMessage":"Transaction id not found."}\n",

We are trying to analyze how many of our users have upgraded from 17.4 (which has a major issue in compatibility with our app) to 17.5 (in which the issue does not happen). When we use the metrics in App Store Connect, the version 17.5 does not appear in the Platform version list at all. When we look at overall sessions, we see there are about 80 today. But when we display By Platform Version, we only see 4. I surmise that we should be seeing many sessions on 17.5 but those are being hidden because of this issue.

Greetings to all! I recently developed an called DANZUB, the hub for dancers using the Adalo no-code tool. The App from adalo was directly imported into TestFlight on App Store Connect. When I released it for review, I got a rejection that app was not supported (display scale issue) on Ipad. I have primarily designed for IPhones and I do not know how I can adjust to IPads as well. I don't have this option on Adalo. Some said I could change the settings in XCode. But I don;t have the file, because the file was directly exported from Adalo to App Store Connect. I am unable to download the file. Please help, I am new to developing. So close yet so far. Thanks all!!

Hello, Apple community and support team. We would like to get your input on a recent rejection we got in our latest app submission. The app uses public APIs in an unapproved manner, which does not comply with guideline 2.5.1. Specifically, your app utilizes the NEVPNManager APIs for non-approved uses. Since there is no accurate way of predicting how an API may be modified and what effects those modifications may have, unapproved uses of public APIs in apps is not allowed. We are currently uncertain about the specific ways in which the NEVPNManager APIs are being misused in our app, as we have diligently followed the instructions documented on Apple’s website. Our app uses a Packet Tunnel Provider and configures it to use a local proxy server for reducing network traffic, especially for video streaming services. We initially don't send any of the received traffic to a VPN server and instead, traffic is only handled by the Proxy Server. We are committed to ensuring our app complies with all guidelines and appreciate your assistance in resolving this matter. Your guidance will be invaluable in helping us make the necessary adjustments. Thank you for your support.

Hi everyone, can someone tell me what kind of documents mentioned below do I need to provide? I submitted everything I could: design documents, our workspace on bitbucket, trello but still got rejected.

I have a question regarding app publishing. I am a developer creating applications for my clients. I want to publish an application I developed for a client using my own Apple Developer account. The content of the application consists of data provided by my client. Can I do this? Are there any examples of applications that have been published under similar circumstances?

I have recently launched a new app that replaces an older app and I want to grandfather all old app users to the new app for free. I no longer have access to the source code of the old app and it is not authenticating users so there is no way to turn off access to users to get them to switch to the new app. Would I be able to publish a new version of the "old" app with just a static screen that would say something along the lines of "this app is no longer available, download app xyz for free access to the new material" or would Apple not allow that as technically this static screen doesn't do anything?