Billing Problem while subscription renewal.

Question

jaybe__ OP

Created Apr ’25

Replies 20

Boosts 15

Views 1.1k

Participants 20

Hello, I'm currently experiencing issues with IAP subscription setup.

The following error appears:

"Billing Problem, There was a problem with your subscription renewal. To resolve, turn on Allow Purchases & Renewals, or leave off to test failed in-app purchase attempts and subscription renewals."

I'm testing with a sandbox account, and automatic subscription renewal is turned on in the sandbox settings.

A notification screen appears at the OS level, and consequently, a DID_FAIL_TO_RENEW error occurs on our payment server.

I cannot determine the cause at all, so I would appreciate your assistance in checking this issue.

Answered by DTS Engineer in 833088022

There was an App Store-Sandbox outage that is now resolved. Please try again and let us know if the issue still persists.

Boost

Answer 1

sinceMac0S7 OP

Apr ’25

I am experiencing the same problem. I first noticed on March 31. Auto-renewals fail every time after the initial purchase.

4

Answer 2

ggkp OP

Apr ’25

I have the same problem. And we have the same problem in different applications we develop.

1

Answer 3

yolande OP

Apr ’25

same problem, begin frome yesterday

2

Answer 4

william_kim OP

Apr ’25

I am experiencing the same problem.

2

Answer 5

geon_dev OP

Apr ’25

i'm having the same issue

0

Answer 6

Tony Y. OP

Apr ’25

In TestFlight, I am experiencing the same problem. I reported it using the feedback app: FB17064331.

5

Answer 7

china_sol OP

Apr ’25

我遇到了同样的问题。

0

Answer 8

kris.skierniewski OP

Apr ’25

same here, noticed yesterday. mainly observed in subscriptions with introductory offers

0

Answer 9

RyanBull OP

Apr ’25

I'm getting the same thing. Can anyone confirm if this is just in test flight/sandbox and not an error for actual purchases with real users?

0

Answer 10

Xinxinzz OP

Apr ’25

Same problem. Receive notification DID_FAIL_TO_RENEW

0

Answer 11

hideg9 OP

Apr ’25

I'm having the same problem.

0

Answer 12

realsignal OP

Apr ’25

same problem, begin frome yesterday

0

Answer 13

dev-efin OP

Apr ’25

I have this problem some 2 days ago

0

Answer 14

iudovenko OP

Apr ’25

Same error from yesterday. Fix it please!!!!

2

Answer 15

Semyon OP

Apr ’25

Fix the problem, please!

0