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Can't manage my sandbox account

App & System Services StoreKit Subscriptions In-App Purchase

Predbjorn OP

Created Oct ’22

Replies 76

Boosts 12

Views 34k

Participants 86

Hi, I can't get into "manage" sandbox account. I either get to a screen to put my password in. Here there is no way to click "next" or "login". (I have tried pressing "enter" on my keyboard to no effect). Or I get directly into "Cannot Connect" page. I have tried this two days in a row. I have tried turning it off and on again. I have tried logging out and in.

Device: iPhone 13 pro max, iOS: 16.0.3 (also tried the version before this)

Answered by App Store Commerce Engineer in 733864022

Thank you for posting. This was addressed in iOS 16.1.

As a workaround with iOS 16.0.3, you can sign-out of sandbox and sign back in, then you will be able to access the Sandbox account summary page.

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weansard OP

Happening for me too on iOS 18.5. None of the workarounds outlined in this forum seem to work anymore.