​Hi Colleagues, for the second time in my life I am trying to publish an app on the Apple Store. The first one was a time ago, for another company and I had no issues at all. This time I am facing an extreme delay to approve my enrollment in the Apple Developer Program. Despite my repeated follow-ups through the Apple phone support, I have not received a clear timeline for the completion of my enrollment and this important step is now getting to become urgent. Would you have any guideline recommendation or any other way to contact Apple besides phone and mail/form to check any additional information or action would be required on my end?

We have developed an application that we sell to clients, and with their accounts, we have successfully published the build on the App Store. We have all the legal rights, including trademarks for the app icon and other assets, which are fully documented and verifiable. The application was initially sold to a client with the agreement that it would be published exclusively in the Asia region, and the client is currently doing so. Now, the main issue arises: We wish to publish the same application for the USA region, using our organization’s account to serve U.S. users. However, our app submission is continually being rejected by the App Store review team, citing that the app icon is already in use and requesting a change. We are not in a position to change the app icon, as it is integral to the branding and trademark rights we hold. If anyone has experience with this issue or can provide guidance on how to proceed, your support would be greatly appreciated !!

Hello, I’ve been experiencing an issue with the Quebec QST Form FP-2506-V that is preventing me from submitting my application. When I attempt to update my TQ number, I receive the error message: “The Tax ID entered already exists.” This contradicts the note on the form stating: “You can return to this form and update any numbers after clicking Submit.” Steps I’ve Taken So Far: Opened two cases with Apple Support (over three weeks ago). No response. Contacted Developer Support via email and phone – Unfortunately, they were unable to make the necessary corrections. Tried using the official contact form again – No success in getting a response or resolution. Emailed canada_tax(at)apple.com – Even though this email is meant for users outside of Canada, I reached out in the hope that someone could assist. At this point, I am completely stuck, as I cannot move forward with my application submission until this issue is resolved. Has anyone else encountered a similar problem? Is there another way to escalate this within Apple to get proper support? Any help or suggestions would be greatly appreciated! Thanks,

Hello, Our company trying to register a developer account in BR, but seems all my e-mails is going to nowhere. Since November/2024 i´m trying and no response. I receive the email with the "case id", but after that, no one responds to me. I did the entire process on the website to create the account. It remains pending "under review for up to 48 hours", but they never get back to me. Does anyone have any other contact that can help me? Thanks, Davi Martins Ferreira CEO D-TELECOM

Received email from Apple with title "notification of apple Developer Program License Agreement (“DPLA”) violation." We're writing to inform you that your company isn't in compliance with the Apple Developer Program License Agreement (DPLA). Section 11.2 (Termination) states: (g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.). Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership. Please address this issue promptly. Same day i response that do not did any actions from this list or similar to them, describing every point. Next day i received response Thank you for your reply. As noted in the original notification, manipulating App Store chart rankings, user reviews, or search index is a violation of the Apple Developer Program License Agreement (DPLA) and may result in the loss of your Developer program membership. We suggest you conduct internal investigations to ensure you and any third-parties you may work with are in compliance with the DPLA and App Store Review Guidelines. We also encourage you to closely monitor your app activities. If you notice any unusual activity in the future, please follow these steps: Sign in to App Store Connect > Contact Us > Report a Concern > Report a Fraud Concern. We are unable to provide additional information at this time. Thank you for your efforts to make the App Store a safe and enjoyable experience for users and a great opportunity for all developers to be successful. I made response, that i checked everything, only one problem was in backend functionality working badly, but already fixed it (it was not about Apple license rules, it is just one of app functionalities returns error instead of answer. And it was fixed) Also i asked if current problem is solved and write emails if something else needs to be fixed. But no any responses was, and in 20 days i received email "Notice of Termination" Pursuant to Section 3.2(f) of the ADP Agreement, you agreed that you would not “commit any act intended to interfere with any of the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, TestFlight, Xcode Cloud, Ad Hoc distribution, or the Program…” Apple has good reason to believe that you violated this Section due to documented indications of fraudulent conduct associated with your account. ... "AppStoreConnect -> Contact Us" page not working, because i cannot log in for it. Please help to resolve this problem: How to contact with apple in a fast way to describe that i did not do any actions that are not in compliance and find a way to fix and restore account and app. App used Auto-renewable subscriptions, so we have maximum 1 week to restore app before subscriptions automatically canceling At least, how to get payments for subscriptions that was already collected by app. Apple wrote "If applicable, no further payments will be made to you pursuant to Section 7.1 of the Paid Applications agreement (Schedules 2 and 3 to the ADP Agreement)." But i ready to prove and discuss that I am not at fault, and if there is fault in the third-party companies promoting my app - the promotion will be stoped

Greetings everyone, this is my first post here...thanks in advance for any guidance you may have. I work for a non-profit (charity status) and was attempting to sign up for a Developer account, with a fee waiver, in order to do some work for our organization that requires Developer access (enabling Sign In With Apple on a Discourse forum). I've received an e-mail from Developer Support saying my application was denied because there is already an Account Holder for our company's "existing membership." We are a small team that experiences a lot of turnover, and I presume this has to do with a predecessor. I've written back to support and am awaiting a reply, but am concerned they might only reply to whatever e-mail address is associated with this "existing membership" and that very well might be an inactive mailbox in our Google Workspace. I've explained all that and asked Apple if they can please let me know who this previous contact is. It's been a few days, while I'm waiting I thought I would ask if there is any other way to look up the contact for a given organization, or if I just need to wait and hope to hear back from Developer Support? Thanks for any advice.

I've signed up for the UK developer program since during application all it asked for was my address, nowhere did it ask about my nationality. But I am not a UK citizen and the W-8BEN form is locked to UK as a citizen/region and I have to swear that all is truthful to submit it. What am I supposed to do?

Hi, I enrolled in the Apple Developer Program and paid with credit card. I received the Order Acknowledgement email but it´s been a week already. Can someone please help getting my membership confirmed? Thank you.

I managed to lose my password in a mixup with my password manager. It has taken me a few hours to work out how to reset it. Following the forgotten password link on the sign in page only takes you to a point where you are asked to reset the password on your iCloud user id. If they are one and the same that's ok. Mine aren't. I eventually found the answer: in the settings app choose developer 2 scroll to the end and choose the sandbox apple account 3. choose this and reset

I keep getting this message when trying to create an account "Your enrollment could not be completed." I am over 18 and tried on both developer app and website Can anyone please help with this? Thank you!

Hi folks, First - I'm not a developer. Some time ago I came across Sequoia Beta and installed it thinking it was just a usage data collection thing. I recently wanted to delete it because I suspected it was causing other issues, but was only offered to have updates stopped. My MacBook Pro M2 still says I'm running Sequoia 15.3 (Beta 24D5034f). I have another, maybe unrelated issue and posted a question about it on Apple Community but the question was deleted and I was pointed here because I mentioned the Beta! This was my question: I can FaceTime from the iPhone but when I try to FaceTime from the Mac, I get a notification on the Mac saying: "iPhone calls not available. Your iPhone is not configured to allow calls using this Mac". My iPhone is a 14Plus on iOS 18.2.1 (22C161). I've tried the iPhone and Mac fixes suggested by Apple but no luck there - that was all about turning iMessages and FaceTime off or signing out for both devices, then power cycling both devices. I don't understand how this is supposed to work. Could my issue be related to the Beta? If so, and in any case, how do I remove the Beta? TIA

I have been trying to enroll for the Apple developer program for almost a year now but Apple has been deliberately frustrating my efforts despite providing every requested information and ID. I have provided every single detail and have gotten to payment/purchase twice but Apple refused to debit/process my payments on both occasions. The latest being last week. I have successful $0.00 test transactions from Apple proving that my payment card is valid on Apple. There really isn't any excuse for not allowing me to complete purchase. After that, Apple disabled my enrollment on the web and directed me to restart on the developer mobile app which I still complied with. Yet, after uploading my ID via a link that was sent to me by a certain Jenny from Developer support (eurodev@apple) and filling in my address hoping to finally proceed to purchase, Apple has disabled my enrollment and I see the message "Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time." The web option has also been disabled. No message or explanation was provided. Developer support and Apple support have refused to respond to my many mails since then. It's almost as if they were not expecting me to meet their requirements as EVERY SINGLE STEP has been met with some sort of restriction. I have successfully created and uploaded apps on the Google PlayStore till date using the same details without any hassles. I have no criminal records nor restrictions against my person and neither did Apple indicate anything that could prevent my enrollment so this treatment is distasteful. I believe Apple discriminates against locations because I am African. I doubt if US or European applicants face this type of discriminatory treatment from a supposed multinational corporation. I am not the only African complaining about this treatment too. It is sad because Apple generates revenue from Africa but does not consider us to be relevant enough. Shameful.

I am Developer of SMCB ANAND Application, my Apple Developer Program membership had been expired in September 2024. I observed that expired in November 2024. Since that time i couldn't able to renew Apple Developer Program membership. I went through Apple Developer app for renew the membership but still i couldn't renew it Kindly provide a solution for the same

My Xcode cloud pipeline seems to be stuck at 46% inside the archiving step for some reason. When I run my project locally, it works, and uploading my build manually through Xcode to app store connect works too. However, when I try to build my app using Xcode cloud, it gets stuck after the archiving step has successfully completed. All checkmarks are green, but the archiving step does not terminate after one hour. I tried switching the cloud Xcode version, the cloud macOS version, changing my code. Nothing works and Xcode cloud is completely bricked. How do I fix this? There is no error message at all. The build is just stuck at 46% and nothing happens.

Dear Apple Developer Support Team, I hope this email finds you well. I am writing to inquire about the status of my application for the Hotspot Helper Request entitlement. I submitted the request on January 16, 2025, but I have not received any updates regarding its review status.

The issue is on 6th December we successfully renewed our Membership program. In the beginning of January money returned to my bank account. Now, even if I try to pay again for the Program it says: Sorry, you can’t enroll at this time. Your Apple ID is already associated with the Account Holder of a membership. What should we do? Our apps got banned from AppStore. We need a solution ASAP

Hi, I am looking for work right now and not able to afford the Developer account/license, is it possible to remove all currently registered iPhone devices from my development account? All of the devices registered are long from the past and no longer available. How do I clear these out so I can test apps out against my current iPhone? Thanks! 😊

I live outside of the US and I paid for my developer account back in November 11th 2024, and my status is still pending with no sign that the account will be approved any time soon. Do you have any idea if this is normal or how can I get some help? I'm already behind schedule just waiting for the account.

I'm trying to enroll in the Apple Developer Account, but when I click on "subscribe," I get an error message that says, "Your purchase could not be completed. For assistance, contact iTunes Support." I've already added UPI as a payment method in the App Store and added 100 rupees from UPI to my Apple account.

I used to be able to see how many TSIs are still available for the membership year on the developer website, but now I cannot find it anymore. Is it still 2 per year, or has it been recently changed to unlimited per year?