Voice Control Disabling System Services After Reboot
I recently learned from Apple Accessibility Support that the issue I’m experiencing with Voice Control is now affecting multiple users. When I first reported the problem, I appeared to be the first case—what you might call “patient zero.” I have provided extensive feedback and system logs, but now that the issue is more widespread, I have been told that I will not be informed of the cause or notified directly when a fix is found. Instead, updates will be released as solutions are identified, and support staff will not necessarily know the details of the underlying problem.
To summarize my experience: after enabling Voice Control and rebooting my MacBook Pro (14.2-inch, M4 chip), critical Apple system services—including FaceTime, Apple Music, and News—stop functioning. Dictation remains available, but it is not as accurate or effective for my needs as Voice Control. I rely on these accessibility features daily due to my disability and cerebral palsy, and this issue has persisted for over five months.
I have always valued contributing to the developer program and supporting Apple’s efforts to improve accessibility. However, I find it discouraging that there is no clear communication about the status of this issue or its resolution. My theory is that there may be a hardware interaction—perhaps between the neural engine and the new Wi-Fi chip—rather than a purely software problem.
I understand that some information may not be immediately available, but I believe that users who rely on accessibility features should be kept informed about major issues and their progress toward resolution. I appreciate the dedication of the accessibility and development teams, and I want to continue supporting Apple’s mission of inclusion. Thank you for your attention to this matter.
Sincerely,
Donald Spencer Kirby
Dayton, Ohio
