We have a subscription WeatherKit app which has been on the App Store since December 2023.
I am getting intermittent JWT auth failures on customer devices. In the great majority of cases, the request succeeds, but sometimes it fails, and sometimes it fails and never recovers. I’m working with a customer right now who is unable to get any weather data at all, and the logs he sends me show
WeatherDaemon.WDSJWTAuthenticatorServiceListener.Errors error 2
The app uses the WeatherKit SDK (we are not using the REST API directly). We know we have the project setup as it has been working since launch, and I can verify weatherkit using
security cms -D -i embedded.mobileprovision
It it not a problem with the specific query, since I can get data for the dates and locations they are requesting. I can’t replicate the problem on my test devices.
In case there is a rate limit issue: this app is a bit unusual and downloads an unusual amount of data at once using multiple queries in parallel using a TaskGroup. When the user creates a location, the app downloads a 10 day block of weather (7 days in the past + 3 day forecast) using
WeatherService.shared.weather(
for: location,
including: WeatherQuery.daily(
startDate: startDate,
endDate: endDate
),
WeatherQuery.hourly(
startDate: startDate,
endDate: endDate
)
)
It also downloads about 2 months of daily precipitation data using multiple parallel calls to dailySummary in 10 day blocks:
WeatherService.shared.dailySummary(
for: location,
forDaysIn: DateInterval(start: startDate, end: endDate),
including: .precipitation
)
In almost every case, including on my test devices, this works. But some users get WeatherDaemon.WDSJWTAuthenticatorServiceListener.Errors error 2 on every request.
The two users yesterday that had this problem were both on iOS 18.5 for what that's worth, though the app supports 17.2+
Is anyone else seeing this? And can anyone suggest anything else to explore? It's obviously a terrible experience for customers who pay for the service and are unable to get any data.
I did submit this info to Apple as FB18276275
