Our enrollment has been stuck in processing for months without any updates from Apple. Despite repeatedly using the 'contact us' option, we haven't received any feedbac
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Enrollment stuck
Double check the mail server that handles your email.
It has happened in the past that emails from Apple's Developer Support didn't properly get routed to the recipients inbox due to mail server misconfigurations.
If at all possible see if there is an email tracing tool available to see what happened to emails if anything at all.