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Specific IAP products returning empty data - Possible StoreKit issue

App & System Services StoreKit
technologyfromnull
technologyfromnull OP
Created 2d
Replies 7
Boosts 3
Views 257
Participants 6

Hello developers,

We're facing a critical issue with our app and need your insights:

Since today, 3 specific IAP products return empty data when calling Product.products(for: [productId]). This affects all users, preventing any successful purchases of these items. Other IAP products seem unaffected.

let products = try await Product.products(for: [productId])

Key details:

  • Production environment
  • Issue started: 2025.6.17
  • No recent app updates
  • All products show as "Approved" in App Store Connect

Questions:

  1. Has anyone experienced similar issues recently?
  2. Could this be a StoreKit or App Store system problem?
  3. Any suggestions for diagnosing or resolving this, besides contacting Apple Support?
  4. Recommendations for temporary workarounds?

This is severely impacting our business. Any help is greatly appreciated!

Thank you!

Replies  7
Boosts  3
Views  257
Participants  6
codernm69
codernm69 OP
2d

I have also encountered the same problem recently

0
qibin_Wang
qibin_Wang OP
2d

I also encountered the same issue today. I checked the backend configuration and everything appears to be normal, but some product tiers just can’t be retrieved.

1
goelectric
goelectric OP
2d

We are experiencing the same problem with our Non consumable IAPS for our apps. Since late last night UTC time (16th June pm). We have made no recent change to these Apps. It looks like an Apple Store backend issue. We are using the StoreKit2 apis

Subscriptions appear to be ok.

0
technologyfromnull
technologyfromnull OP
2d

Currently, we are experiencing this issue with specific products in two of our games.

We are using StoreKit 2.

The problem occurred approximately at: 2025-06-17 02:00:00 CST (GMT+8)

1
a564033861
a564033861 OP
2d

same issues. The first issue occurred last week and was resolved by users switching network environments.today the same issues cannot be solved by switching the network environment.

0
YaTian
YaTian OP
2d

苹果服务器问题，但目前 苹果也没出公告，也没给个修复时间。

0
technologyfromnull
technologyfromnull OP
1d

The issue appears to have been resolved. Based on our user data, normal operations resumed around 2025-06-17 17:00:00 CST (GMT+8).

问题似乎已经解决。根据我们的用户数据，系统运行在 2025-06-17 17:00:00 CST (GMT+8) 左右恢复正常。

1
Specific IAP products returning empty data - Possible StoreKit issue
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