My account application was rejected, and I’ve been stuck in limbo! The outdated process needs an update!
To the Apple Developer Support Team,
I am a developer currently applying for an Apple Developer Account. Below is a brief summary of the technical obstacles I encountered during my registration process on June 4th, along with suggestions for process optimization:
Problem Overview
During registration, the payment confirmation page froze for approximately 10 minutes with no loading indicators. Without any error codes or timeout messages on the interface, I was forced to restart the registration process 3 times. Conflict with App Store daily purchase limits was identified when accessing via mobile. After resolving the limit issue, the registration system continued to display a “Contact Support” error. I immediately reached out to the support team. Support Team Interaction
The support team repeatedly responded with vague updates like “awaiting system synchronization,” offering no estimated resolution time or escalation path. I was told to either “wait indefinitely” or “try again with a different identity.” Wait, I’m just trying to register with my own credentials—why can’t I proceed after a 10-minute attempt? Impact Account access restrictions have halted my ability to develop applications.
Optimization Suggestions
User Experience Enhancements: Implement real-time alerts (e.g., pop-ups, notifications) for payment-related issues on desktop to avoid silent failures. Add a pre-registration check for App Store balance/limit conflicts. Transparency & Accountability: Replace opaque “black-box” error handling with clear, rule-based guidance for developers. Provide a dedicated escalation channel and ensure timely human intervention for unresolved issues. As a developer committed to the iOS ecosystem, I acknowledge the complexity of account systems but believe targeted UX adjustments could prevent cascading failures like this. I welcome technical discussions to resolve my current registration blockage and collaborate on preventive measures.