Hi everyone,
We’re encountering a problem with submitting our app on App Store Connect.
- The “Add for Review” button is disabled.
- When clicking the “added for review” link and then trying “Submit to App Review”, we get an error like in the screenshot below.
- Attempting to “Remove from Submission” also results in an error (shown in the same screenshot).
We’ve tried the following steps without success:
- Different browsers (Safari, Chrome, Firefox)
- Different machines
- Clearing cache
- Using incognito/private mode
- Uploading a new build
- Uploading a new build using the same old codebase
All of these attempts end with the same issue, so we believe the problem is not caused by form fields or metadata on App Store Connect.
We have also contacted Apple Support, but it has been over a month and the issue still persists without any resolution. At this point, we are completely stuck and unable to release a new version of our app.
If anyone has experienced a similar issue or has a solution/workaround, please advise. Your help would be greatly appreciated!
Thank you in advance.