Hello community,
I'm facing a very frustrating issue for several days with successive rejections for the same guideline 3.1.2 regarding Terms of Use, despite my efforts to comply with the requirements.
The problem: Apple keeps rejecting my app saying: "The app's metadata is missing the following required information: A functional link to the Terms of Use (EULA). If you are using the standard Apple Terms of Use (EULA), include a link to the Terms of Use in the App Description."
What I have already implemented:
In the application:
- "Terms of Use Apple" links present on ALL purchase pages (signup, premium, boosters, settings)
- Functional link: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
- Complete subscription information (duration, price, features)
In App Store description:
- Dedicated line: "Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/"
In App Store Connect:
- "Privacy Policy" field filled
- Description updated with links
My frustration: I feel like it's a bot responding to me because I receive exactly the same message every time, without taking into account my detailed explanations and evidence that I have everything in place.
I'm even trying to add elements that aren't necessary out of desperation, but nothing seems to work.
Questions:
- Has anyone else encountered this problem recently?
- Is there something specific I'm missing?
- Does the exact format of the link in the description matter?
I'm really desperate after several rejections for the same reason. Any help or advice would be greatly appreciated!
Thanks in advance for your help.
