App Rejected for Deletion account not available

Hello all,

One of my app submission got rejected saying deletion feature wasnt available.

We allow de-activate our user accounts after our customer support representative speaks with customer to confirm and then delete the account.

But while submitting our app for release we got this message??

  • The app only offers to deactivate the account. Temporarily deactivating accounts is not sufficient to meet the account deletion requirement.

Any help how to overcome this issue pls?

Thanks K

Thank you for your post and appeal. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

App Rejected for Deletion account not available
 
 
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