This really shouldn't be this difficult. Here's the situation:
- We had a card linked to our Apple Developer account, which expired. It had already seen 2 successful membership purchases.
- We had auto-renewal turned on for the membership, which failed due to the expired card.
- I was unable to capture new payment details for about 2 days (battling with various Apple payment pages to get the new card added). But finally managed to do so.
Now, there is no way to disable auto-renewal, and no way to trigger renewal. The membership is in expired status. We can't post updates, we can't take apps live. We have several clients eagerly awaiting publication of their apps.
And Apple Support has been silent for over two weeks despite numerous requests.
Anyone have any idea how to resolve this? I've tried almost every option described on every forum post.