Hello Apple Developer Support,
Please we are writing to respectfully seek your assistance regarding the current status of our app submission. As of today, it has been six (6) full days since we received the last correspondence through our Apple Developer account. In that last message, we were informed that our app and the information we submitted had been successfully acknowledged, and we were kindly asked to allow additional time for the review process.
While we absolutely understand and respect the importance of a thorough app review — especially for ensuring compliance, security, and overall app quality on the App Store — the extended delay without further updates has become a serious concern for us, and we are reaching out in hopes of getting some clarification or an approval update.
Our situation is quite time-sensitive. We have been preparing for our app launch for a long time, and we have communicated a specific release date to our users and clients. Unfortunately, with no update from the review team and our planned launch date fast approaching, we are now in a position where we might miss this window. This could lead to broken promises to our users and potentially damage the trust we’ve worked hard to build with them.
We are not trying to rush or pressure the team — we deeply respect the process and the work that goes into it. Rather, we are simply trying to understand where things currently stand so we can better manage expectations on our side, and possibly make informed decisions if any contingency plans are needed.
We have reviewed all communications thoroughly and have ensured that no additional information was requested from our side. If there is any action needed on our end, we would be more than happy to respond immediately and provide anything that could assist in moving the review process forward.
We sincerely hope this message can help prompt a follow-up or at least help us understand what the next steps might be. If there is a known backlog or expected delay duration, even having that context would go a long way in helping us communicate transparently with our users and stakeholders.
We’re excited to bring our app to the App Store and share the hard work we’ve put into its development with the iOS community. We appreciate your time, support, and the dedication the App Review team gives to making the App Store a safe and high-quality environment for all users.
Thank you in advance for your help.
