Guideline 3.2.1(viii) - domain ownership issue despite Admin email match

Question

Urmat OP

Created 4w

Replies 1

Boosts 1

Participants 2

Hi everyone,

I’m having a recurring issue with App Review under Guideline 3.2.1(viii). Our app provides loan services, and we’re using a custom domain on our app's Product Page (e.g. support URL, marketing URL).

To comply with the requirement that the domain must be clearly under our control and associated with Apple Accounts, we’ve:

Verified the domain (e.g. exampleloanservice.com) via the apple-app-site-association file.
Added an Admin user to our App Store Connect team with an email like admin[at]exampleloanservice.com.
All URLs listed in the App Store metadata (support, marketing, privacy policy) use that same domain.
The Account Holder is still using a personal email like companyname[at]gmail.com.

Despite this, the app is still being rejected with the same message:

"domains used on the Product Page must be under your control or ownership"

My questions are:

Is having an Admin user with the correct domain email enough?
Or does the Account Holder email also need to be on the same domain to pass review?

Would really appreciate insights from anyone who’s faced this and solved it.

Thanks!

Boost

Answer 1

App Review OP

Apple

3w

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

Provide specific reasons why you believe your app complies with the App Review Guidelines.
Submit only one appeal per rejection.
Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

0