Our company owns multiple financial apps, and each app has provided its own ICANN WHOIS domain certificate. However, the app submission was still rejected with the following reason: "The app provides loan services, but the domains listed on the app's Product Pages are still not clearly under your control or ownership. Since users may use these domains to contact you to request support, the domains used on the Product Page for loan apps must be under your control or ownership.
Next Steps
Update the Product Page metadata in App Store Connect to only include domains that you both own and are used as email domains for Apple Accounts registered to your developer account.
You can review the email domains and Apple Accounts registered to your developer account in the Users and Access section of App Store Connect. Account Holder and Admin users should use emails with domains that identify the company providing loan services.“
Actions we’ve taken:
Removed unrelated personnel accounts.
Updated developer information to use company-owned domain names.
Submitted relevant domain ownership certificates.
Despite these steps, the rejection persists for the same reason. We would like to request guidance on how to resolve this issue. Specifically:
How can we ensure compliance with App Review Guideline 3.2.1(viii) regarding domain ownership and financial service provider requirements?
Are there additional steps or documentation needed to validate domain control for Apple’s review process?