We’ve recently observed an escalating number of complaints from AlipayHK users regarding duplicate charges when completing transactions via Apple Pay. While no similar issues have been reported by users of other credit card providers integrated with Apple Pay, the problem appears isolated to AlipayHK transactions.
Key Details:
- Multiple users confirm being charged twice for single transactions.
- Complaints are increasing in frequency, indicating a potential systemic issue.
- No overlapping reports from non-AlipayHK payment methods at this time.
To safeguard customer trust and ensure seamless payment experiences, we kindly request Apple’s support in:
- Investigating whether the root cause stems from Apple Pay’s transaction handling.
- Collaborating with AlipayHK (if necessary) to resolve the issue promptly.
- Providing guidance on interim measures to prevent further duplicate charges.
Could Apple confirm if this is a known issue and share a timeline for resolution? We’re eager to assist in any way possible to mitigate impact on users.
Thank you for your urgent attention to this matter.