Appeal stuck in “Waiting for Review” for almost 1 month – not yet opened, no response

Hello everyone, I’m hoping the community (and maybe someone from App Review) can point me in the right direction.

I submitted my new game on 22 April 2025. The build was rejected, so I filed an appeal the same day and re‑submitted it twice after that. The appeal has shown “Waiting for Review” ever since, and I’ve never received the usual “We got your appeal” email, just the generic “We’re seeing higher volume” message.

Although this is a fresh developer account, I’ve shipped 50+ apps for other organizations over the years and never ran into a delay like this, so I’m pretty sure the hold‑up isn’t about the actual build.

Why it’s urgent:
Influencer promos, community streams, and some paid ads were all timed around the original launch window. After four weeks of silence people assume the game’s been cancelled, and traffic/comments are sliding fast.

What I’ve tried so far:

  • Emailed App Review → same volume auto‑reply
  • Used the Contact Us form twice
  • Added a short note in Resolution Center every few days

If anyone from App Review sees this or if another dev has broken out of a similar appeal limbo any tip or nudge would be hugely appreciated.

Thank you in advance for your time.

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Appeal stuck in “Waiting for Review” for almost 1 month – not yet opened, no response
 
 
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