Hi,
Since Friday 18 April 2025, around 9am, my team and I have been unable to manage one particular app in App Store Connect.
Whenever we open the app’s page and try to view “General → App Information,” or when we press “Add for review” on the current iOS version, App Store Connect immediately displays “Something went wrong. Try again later.” and the content never loads.
The error occurs every single time, in both Safari and Chrome on multiple Macs, while all our other apps in the same developer account behave normally. Our build and submission tooling (Fastlane) hasn’t changed for more than a year and continues to work for the rest of our apps.
Every attempt to open App Information or submit the version fails. I have already opened a ticket ~1 month ago and shared all the screenshots, screen recordings and .har files but seems like really take their time to fix things.
It feels like a server-side issue isolated to this single app, so any guidance or a manual unblock would be greatly appreciated.