App Stuck in “Waiting for Review” for Over a Week After Previous Rejections – Urgent Launch Deadline Approaching

Question

Created May ’25

Replies 3

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Hello, We’re seeking urgent help or guidance regarding a serious issue with our app review process. We submitted our iOS app last month. It was rejected three times for various reasons, and each time we promptly resolved the issues and resubmitted. After the most recent resubmission (over a week ago), the app has been stuck in the “Waiting for Review” status. The last communication we received from Apple was:

We’ve tried to follow up multiple times via email, as phone support is not available in our country. However, we’ve only received automated responses saying that the review requires additional time. No actual progress or update has been communicated since then. Our launch date is now critically close, and we're concerned that we may miss it due to the continued delay and lack of visibility into the review timeline. If anyone from the App Review team is reading this, or if any developers have been through a similar situation and can share advice, we would deeply appreciate your input. Thank you for your time and support.

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Answer 1

App Review OP

Apple

May ’25

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

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Answer 2

Oladisamu01 OP

May ’25

Following the support responses I received yesterday on this forum, we noticed that our app status changed to “In Review,” and almost immediately afterward, we received a rejection notice. This was quite unusual compared to our previous submission experiences, where the review process typically takes 3–6 hours before any feedback is provided.

This unusually quick rejection suggests that the review may not have been thoroughly conducted. The stated reason for rejection refers to an issue we had already resolved and which had been accepted in a previous submission.

Our app launch is imminent, and this rejection has come at a critical time—especially after the significant effort we put into setting up our developer account. As developers from Nigeria, we’ve faced challenges related to regional bugs with payment methods, making this process even more stressful.

The last communication we received from the review team only requested more time for approval, with no mention of any additional documentation or new issues. Therefore, I kindly request a reconsideration or a more detailed review of our submission. Any guidance on what steps we can take next would also be greatly appreciated.

Thank you for your support and understanding.

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Answer 3

App Review OP

Apple

May ’25

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

Provide specific reasons why you believe your app complies with the App Review Guidelines.
Submit only one appeal per rejection.
Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

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