Hello dear community
I recently tried to publish my first app on the App Store.
The app serves as a central control system for controllers I developed myself to control exhaust air, light, pumps and hygrometers in controlled cultivation environments. I sell these controllers with my company.
However, during the review it turned out that the app was rejected for the following reasons:
Guideline 2.1 - Information Needed
The app pairs with external hardware and we need access to a demo video that shows:
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The current version of the app in use on a physical Apple device, not on a simulator
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The initial pairing process between the app and the designated hardware
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The entire app workflow with the designated hardware
Film the demo video to show how the physical Apple device and the designated hardware are paired together and interact during use of the app.
Next Steps
Provide a link to a demo video in the App Review Information section of App Store Connect, then reply to this message.
Make sure any required demo account information is provided, including passwords, in the App Review Information section for the app in App Store Connect.
And:
Guideline 5.2.1 - Legal - Intellectual Property
Your app includes content or features from Smarden, or is marketed to control external hardware from Smarden, without the necessary authorization. The inclusion of third-party content within your app, whether retrieved from the internet by the app or embedded in the app, is subject to the terms of the Apple Developer Program License Agreement.
Your app and its contents should not infringe upon the rights of another party. In the event your app infringes another party's rights, you are responsible for any liability to Apple because of a claim.
Next Steps
To resolve this issue, please attach documentary evidence in the App Review Information section in App Store Connect. Once we have reviewed your documentation and confirmed its validity, we will proceed with the review of your app.
Alternatively, please remove the third-party content from your app and its metadata.
My reaction:
I absolutely understand the first point and have filmed 2 videos where I show the pairing process and the controls, filmed with another cell phone and where you can see my hands doing this on a real iPhone.
I cannot understand the second point as the alleged infringements do not exist as I own the website and the products of Smarden.io. The app review was massively messed up on this point.
Now my question is, how do I make sure that the process continues and whether what I have done is sufficient? I have added the videos in the review process as an attachment to the answer.
Many thanks in advance
