StoreKit Sandbox – Intermittent "Invalid Product Identifier" Errors

App & System Services StoreKit
talemonstergames-emre
talemonstergames-emre OP
Created May ’25
Replies 6
Boosts 16
Views 498
Participants 7

We are experiencing an issue with StoreKit in the sandbox environment. When performing an SKProductsRequest, some or all of the product identifiers we provide are returning in invalidProductIdentifiers of SKProductsResponse, even though all of them are valid and approved.

This issue started occurring today and seems intermittent—occasionally, a previously failing product identifier works after one or two retries without any changes on our end.

We have verified that:

All product identifiers are correctly configured and approved in App Store Connect.

There are no recent changes to our product configuration.

The same identifiers have worked previously without issue.

Could you please assist us in identifying the cause of this behavior or let us know if there is an ongoing issue affecting StoreKit sandbox services?

Thank you for your support.

Replies  6
Boosts  16
Views  498
Participants  7
Apple Staff, App Store Commerce Engineer
App Store Commerce Engineer OP
Apple
May ’25

@talemonstergames-emre Could you please file a Feedback Assistant ticket with the bundle id and product ids giving the intermittent error, the approximate time, and a sysdiagnose or any logs you might have please, and post the FB number here

http://feedbackassistant.apple.com

0
tadashi
tadashi OP
May ’25

I'm in the same situation at the same time. This also occurs when using Product.products. This occurred during the Sandbox and review process.

Thanks.

4
Brij_iOS25
Brij_iOS25 OP
May ’25

Still Facing the same issue we are not getting products from storekit so that unable to test and purchase in sandbox.

Will this issue is facing to live user?

3
ZachP
ZachP OP
May ’25

Hello - we are also facing this issue. Any updates would be highly appreciated

3
luninar3
luninar3 OP
May ’25

Hi everyone, we're encountering the same issue. Has anyone found a solution yet?

It's preventing us from getting approved on the App Store, which is definitely a significant problem.

1
jonnogibbo
jonnogibbo OP
May ’25

I’ve been struggling with this for two days - completely re-written my code to try and get to the bottom of it but seemingly nothing makes a difference. It started as an intermittent issue but now always get empty product array

0
StoreKit Sandbox – Intermittent "Invalid Product Identifier" Errors
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