Request to Update Personal Information Pending for Nearly 6 Months — Seeking Assistance

Question

Carolyn-Sun OP

Created Apr ’25

Replies 2

Boosts 0

Participants 1

Hello,

I am writing to seek assistance regarding a prolonged delay in updating my personal information within the Apple Developer Program.

I submitted a request to update my developer account information on December 9, 2024. Since then, nearly six months have passed. Despite multiple follow-ups with Apple Support, I have only been informed that my case would be “escalated to the operations team” without receiving any concrete update or explanation about the processing status.

I am not sure if there is a time limit for such a request. A delay of almost half a year is far beyond the normal timeframe and has caused significant disruption to my account maintenance, app distribution, and personal tax matters.

Can anyone give me a suggestion for this? Great thanks. 🥺

Boost

Answer 1

Carolyn-Sun OP

2w

Accepted Answer

Here is the update. I then contacted Marijn Janssens on LinkedIn and I was very grateful for his help, even though it was not his job. He said he would help me copy the relevant colleagues. This really helped me, and the next day I received an email telling me that my name was updated.

0

Answer 2

Carolyn-Sun OP

2w

According to my email communication with Apple, I have learned that Apple does not accept a Chinese citizen using their legal English name as the registered license holder. This is a rare case where a Chinese citizen has an English name officially recognized by the Chinese government. My original intention was simply to update my information to reflect my legal English name. While I find it difficult to argue that refusing to recognize a Chinese citizen’s legal English name constitutes a legal violation, I have decided to accept the situation as it is.

0