Our app submission has been rejected due to issues related to the following guidelines:
Guideline 4.8 – Login Services
Guideline 5.2.1 Legal – Intellectual Property
We’ve reviewed both guidelines carefully and would appreciate any insight or advice on how best to resolve these issues.
** Guideline 4.8.0 – Login Services**
Our app uses both custom and third-party login methods, with a strong focus on user privacy and minimal data collection. Here's how our system works:
-Custom Login Methods:
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Phone + MPIN – Authenticates users via secure, encrypted APIs without collecting name or email.
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Phone + OTP – Only verifies the phone number; no additional data is collected.
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Phone + Biometric – Uses on-device biometrics strictly for authentication. No biometric data is stored or transmitted.
-Third-Party Logins:
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We offer Google and Facebook login via Expo AuthSession.
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Only minimal user data (name, email, and ID) is retrieved for authentication purposes.
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No user data is used for analytics, advertising, or tracking without explicit user consent.
All data interactions are encrypted and comply with privacy standards. We believe this implementation is in line with the intent of Guideline 4.8, and we would appreciate any specific guidance if further changes are required.
Guideline 5.2.1 Legal – Intellectual Property
Our app, BookMyRajshree, is developed, owned, and operated solely by Skill Lotto Solutions Private Limited.
We have clarified the following:
-"BookMyRajshree" is a privately owned brand under Skill Lotto Solutions Pvt. Ltd.
-It is not affiliated with any government entity.
-We are not using any government logos, names, or impersonating any government service.
-All intellectual property rights related to this brand are held by our company.
We understand there may be concern due to the term “Rajshree” being associated with some government-run lotteries. However,we have clearly stated that our app is a private platform and we do not present ourselves as a government-authorized service.
We have submitted relevant documentation showing our ownership of the brand but still our app is getting rejected because of the above guideline
We kindly ask for your help or any suggestions on how we can resolve these issues in compliance with the guidelines. If there's anything more specific that Apple is looking for in terms of documentation or implementation changes, we’re ready to take immediate action.
Thank you in advance for your support!
