Transaction.currentEntitlements failing every time

Question

Created Apr ’25

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I am shown as being subscribed to our service in the Subscriptions list in settings yet when going to the Storekit2 page in my app it shows me as NOT being subscribed and is unresponsive. I select Restore Subscription, that grays briefly, asks for a password, then returns to blue and nothing else happens. Bouncing back and forth between monthly and yearly likewise gives no response.

The Transaction.currentEntitlements seems to be empty so it thinks the user is not subscribed.

I have unsubscribed, and resubscribed via the Settings page to no avail.

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Answer 1

App Store Commerce Engineer OP

Apple

Apr ’25

If your app is not recognizing in-app purchases and subscription status, I recommend filing a ticket and include details on the app, the environment (prod/sandbox/TestFlight/Xcode), apple account, sysdiagnose and any logs. http://feedbackassistant.apple.com

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Answer 2

proxima OP

Apr ’25

Looks like I was still using my production account which I understand will fail for test builds. However, when I sign out of that account, launch the app and attempt to make a purchase I would expect to get a dialog to log in but nothing. But when I select Restore Subscription, I get a dialog asking for the password to my production account even though I am logged out. Ideas?

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