App Stuck in "Waiting For Review," for 2 weeks+ unhelpful support.

Hello, I'm posting this hoping to get some clarity on what's going on with my app/developer account. I have an app that's been stuck in "Waiting For Review" for over 2 weeks. I've contacted support via email and by phone, but I've only gotten the same responses essentially saying nothing can be done but wait. Apple said the app was expedited on their end, of which I did not request an expedited review. Despite this, its been multiple days with no updates. I also subimitted a post a few days ago, but apple responded with an automated message that did not lead to anything.

I will say I had to cancel and resubmit my app a few times, due to issues in both binary and metadata. I once had to cancel while app was in reivew which was a mistake, although it was in review for a very long time. Here's a timeline. April 4: Initial update submission. After a few hours, it was in reivew. April 5: In review for more than 24 hours. I canceled the submission, thinking there was some issue beacuse all previous reviews took less than an hour. There was also an issue in the name of my app. April 5: Next submission. From here on out, it's stuck in waiting for review.

I understand that expedited reviews are not guaranteed, but it's weird beacuse apple themselves told me the expedited review was accepted and that they'd done it themselves. If anyone from apple sees this or if someone knows what the best course of action is, any help would be greatly appreciated.

Thank you.

I had to cancel and resubmit my app a few times

That's effectively a bad idea. I've noticed that it may create issues, with endless waiting for review (I don't know the reason why, but it seems so).

Waiting for 1 day for review is not abnormal (even though it is often much faster).

What category of app is it ?

Did you try to ask support contact by phone ? It is usually very efficient.

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

App Stuck in "Waiting For Review," for 2 weeks+ unhelpful support.
 
 
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