Hello, I'm writing this as I've recently been struggling with the app review process. Nearly 14 days ago, I tried to push an update for submission, as it contained an update for my app that was urgent. I have a second app that I recently developed and launched, roughly 3 days ago. However, I have not gotten any updates on the review process. I contacted support via email twice, in regards to the first app's update. The first time, I recieved a response saying Apple themselves has expedited my app. I did not request an expedited review, I simply asked why the review was taking too long. I assumed the app would be reviewed shortly after, as it was expedited, according to Apple. The second time, I emailed because there were still no updates. I recieved a similar response, saying my app is still waiting for review and the reivew should commence shortly. However, after waiting multiple hours, there are still no updates. Here is the response I got the first time.
Here is the second:
I want to add that both times, I did not ask for an expedited review. Additionally, I did have to cancel my submission a couple times. Once due to an error in the binary, and once due to overlooking a mistake in the naming, which I had forgotten to click "save" in the metadata (after experimenting with naming) that contained a trademarked phrase. Upon noticing this, I quickly rectified the error. Because of this, I'm wondering if there is an issue with my account that needs to be cleared, rather than just a delayed review process. If this is the case, I want to maintain that I had no intention of infringing the Review Guidlines.
If anyone knows anything about this, help would be greatly appreciated. Thanks!
