Persistent Silence on App Review Status: How to Escalate?

Our app was submitted for review on ​March 19, but it wasn’t reviewed until ​April 1, when it was rejected due to issues. We fixed them and resubmitted ​the same day (April 1), but by ​April 8, it still hadn’t entered review. We then uploaded a new binary and resubmitted, but as of ​April 14, there’s still no progress.

From ​March 19 to April 14 (nearly a month), our app has only been reviewed ​once, causing significant delays to our launch timeline. We’ve contacted App Review multiple times via email and App Store Connect, but received either no response or automated replies (Case ID: ​2000009630897).

Is the review team experiencing unusual circumstances? We urgently need assistance to move this forward.

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Persistent Silence on App Review Status: How to Escalate?
 
 
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