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Mac App Store purchase confirmation dialog; Purchase button is missing

Since some time now, when users try to buy my App on the Mac App Store or want to start the trial, the system dialog to confirm the purchase is not working correctly.

The dialog is sticking to the upper border of the screen behind the menubar and can‘t be moved. And - this is the real problem - users can not confirm the purchase, because the button (or Touch ID field) is not shown. Only the cancel button is there and clickable.

Usually (where the arrow points) there is the Touch ID symbol, the password field or purchase button.

Any ideas?

I'm having a similar problem, however it only happens when my screen is being shared or recorded in any way.

Mac App Store purchase confirmation dialog; Purchase button is missing
 
 
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