Waiting for HID Entitlements for MONTHS

Question

MatteoJ OP

Created Apr ’25

Replies 1

Boosts 0

Participants 2

Hi Apple support,

We requested the 4 HID-related Entitlements back in December 2024.

Similarly to another post here in the forums that was completely ignored, our request has NOT been processed for months.

Mailing the support staff results in boilerplate email responses with no content, calling them results in a chat with very nice people who are unable to help since they can't seem to reach the entitlement team directly. Having to wait for MONTHS when dealing with one of the biggest and supposedly best companies in the world is beyond disappointing.

Can anyone help? Is there anyone else that has had this same issue and that has found a work-around? I can share all necessary details.

Thanks, Matteo

Boost

Answer 1

DTS Engineer OP

Apple

Apr ’25

Can anyone help? Is there anyone else that has had this same issue and that has found a work-around? I can share all necessary details.

I'm not sure what the longer issue here has been, but the immediate issue I'm aware of is lead approver for the HID entitlement has been dealing with a health issue. I'm working on sorting this out, but in the meantime please file a code-level support issue on this here. In your request, please include the link back to this post, my name, your company name and team ID, as well as any other background information that you think would be helpful. Once I've got that data, I'll see what I can do to get this sorted out.

__
Kevin Elliott
DTS Engineer, CoreOS/Hardware

0