Hello Apple Developer Community,
We are experiencing a significant challenge during the App Store review process regarding the account requirement for our app's core chat functionality.
Our app provides a personalized chat experience where users interact with out services. This interaction involves sending and receiving messages within a dedicated chat interface.
The App Store Review team has cited "Guideline 5.1.1 Legal: Privacy - Data Collection and Storage," stating that "the app requires users to register before accessing the chat feature."
We are struggling to understand how a chat feature, which inherently involves communication between distinct participants, can function without user accounts. By definition, chat is a dialogue between individuals. How can a system deliver personalized replies and maintain conversation history without identifying the user?
We are unaware of any app on the App Store that offers a chat-like experience without requiring user login. To ensure user safety and provide a personalized experience, associating chat logs with individual accounts is fundamental.
Is there a fundamental concept we are overlooking? Has anyone encountered similar, seemingly contradictory requirements from the App Store Review team? We would greatly appreciate any insights or guidance on how to address this issue.
Thank you for your time and assistance.
