App Reviews are not visible

App Reviews are not visible

I want to know why my app on the App Store does not show the correct amount of reviews. I asked multiple customers to leave us a review and they did some time ago, but when I check to see the number of reviews, it does not represent the good number. What might be the problem here and what can I do to speed up the process of getting those reviews?

Thank you.

App Reviews are not visible
 
 
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