Our app encountered guideline 3.2.1(viii) issues during the review of the updated version. We have been receiving feedback on guideline 3.2.1(viii) since the previous version. After communicating with Apple over the phone and changing our account to use an enterprise email, we successfully passed the review. However, upon submitting this new version, we received the same 3.2.1(viii) guideline feedback again. We have made five subsequent modifications to this version, but Apple's reviewers continue to respond with the same feedback, which prevents us from identifying the root cause of the issue.
If you have encountered a similar issue and successfully resolved it, please inform us. We would greatly appreciate any help!
Currently, our application is repeatedly rejected due to guideline 3.2.1(viii). I quote as follows:
Guideline 3.2.1(viii) - Business - Other Business Model Issues - Acceptable
We still found the app provides loan services but the domains listed on the app's Product Pages are not clearly under your control or ownership. Since users may use these domains to contact you to request support, the domains used on the Product Page for loan apps must be under your control or ownership.
Next Steps
Update the Product Page metadata in App Store Connect to only include domains that are associated with Apple Accounts registered to your developer account.
Please note that apps used for financial trading, investing, or money management should be submitted by the financial institution performing such services, as required by App Review Guideline 3.2.1(viii).