Unable to Update Quebec QST Number in FP-2506-V Form – No Response from Apple Support

Question

FoX4305 OP

Created Jan ’25

Replies 2

Boosts 0

Participants 2

Hello,

I’ve been experiencing an issue with the Quebec QST Form FP-2506-V that is preventing me from submitting my application. When I attempt to update my TQ number, I receive the error message: “The Tax ID entered already exists.” This contradicts the note on the form stating: “You can return to this form and update any numbers after clicking Submit.”

Steps I’ve Taken So Far:

Opened two cases with Apple Support (over three weeks ago). No response.
Contacted Developer Support via email and phone – Unfortunately, they were unable to make the necessary corrections.
Tried using the official contact form again – No success in getting a response or resolution.
Emailed canada_tax(at)apple.com – Even though this email is meant for users outside of Canada, I reached out in the hope that someone could assist.

At this point, I am completely stuck, as I cannot move forward with my application submission until this issue is resolved.

Has anyone else encountered a similar problem? Is there another way to escalate this within Apple to get proper support?

Any help or suggestions would be greatly appreciated!

Thanks,

Answered by FoX4305 in 823399022

I need to update my tax document because the requirements have changed at my government’s level. Fortunately, I finally got a response from Apple yesterday, and they were able to fix the bug in the form. That allowed me to update it myself today.

I completely understand that these systems are designed for automation, but when manual intervention is required, it would be helpful to get some updates along the way. In my case, it seems they needed a few days to figure out why the system was behaving incorrectly. A simple status update would have made the wait less frustrating. That said, at least it’s resolved now!

Boost

Answer 1

Etresoft OP

Jan ’25

I have experienced similar problems. I don't know of any way to escalate. You just have to wait.

Why do you need to update the number? These systems are all setup for automated processing. You have to try really hard to make sure all data is valid and will remain valid forever. Even if it looks like there's an automated update system, it may be much less automated than it appears. Any time you fall out of the automated process and need manual intervention, you are going to have to wait. The wait times you've described so far sound like what I would expect.

0

Answer 2

FoX4305 OP

Jan ’25

Accepted Answer

I need to update my tax document because the requirements have changed at my government’s level. Fortunately, I finally got a response from Apple yesterday, and they were able to fix the bug in the form. That allowed me to update it myself today.

I completely understand that these systems are designed for automation, but when manual intervention is required, it would be helpful to get some updates along the way. In my case, it seems they needed a few days to figure out why the system was behaving incorrectly. A simple status update would have made the wait less frustrating. That said, at least it’s resolved now!

0