Apple Wallet pass registration sometimes doesn't trigger

Question

Created Jan ’25

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Hello, we re developing a loyalty platform for end users and as such emit Apple wallet store cards. Problem we're facing is that the HTTP POST /v1/devices/:deviceLibraryIdentifier/registrations/:passTypeIdentifier/:serialNumber in some cases doesn't come through and we have no idea why.

This only happens to a small percentage of customers, others work just fine.

Does anyone have an idea why this might happen? I believe our setup is correct when 90% of customers work and we receive these HTTP requests to our server.

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Answer 1

Frameworks Engineer OP

Apple

Jan ’25

Users can turn off notifications for Wallet, and may choose to turn off updates for passes. You should not necessarily assume 100% of devices will register at all times.

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